Learn how we collect, use, and protect your personal information on the Zinifly platform.
Zinifly, Inc. (“Zinifly,” “Company,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you access or use:
collectively, the “Platform.”
This Policy also describes privacy rights that may be available to you under applicable law.
This Policy should be read together with our Terms of Service and Cookie Policy.
This Privacy Policy applies to personal information processed by Zinifly in connection with the Platform.
It may apply to information concerning:
This Policy does not apply to information processed solely by an independent third party under that third party's own privacy policy.
Zinifly's legal role may vary depending on the particular processing activity.
Zinifly generally acts as an independent business, controller, or similar legally defined entity when processing information for its own purposes, including:
When a Market Owner uses the Platform to collect and process information about its Vendors, customers, attendees, volunteers, applicants, artists, sponsors, or other individuals, the Market Owner may determine why and how that information is used.
In those circumstances, the Market Owner may be the applicable controller, business, or similar legally defined entity, and Zinifly may act as its processor, service provider, contractor, or similar service provider.
If your inquiry concerns information controlled by a particular Market Owner, we may direct your request to that Market Owner or assist the Market Owner in responding.
Market Owners and Vendors may collect or use personal information for their own independent purposes.
Their privacy practices are governed by their own privacy notices and applicable law.
Zinifly is not responsible for a Market Owner's or Vendor's independent privacy practices.
The information we collect depends on how you interact with the Platform.
We may collect the following categories of personal information.
This may include:
This may include:
We generally store passwords in protected authentication form rather than readable plaintext.
For Market Owners, Vendors, Sellers, artists, sponsors, contractors, and other business users, we may collect:
When you purchase, sell, reserve, register for, or otherwise participate in a transaction through the Platform, we may collect:
Payment transactions may be processed through third-party payment providers such as Stripe, Square, PayPal, financial institutions, card networks, or other payment processors.
Depending on the transaction, payment information may include:
Zinifly generally does not need to receive or store complete payment-card numbers when a third-party Payment Processor collects them directly through its secure payment interface.
Payment Processors may independently process personal information according to their own privacy policies.
Where required to support marketplace, tax, payment, fraud-prevention, or legal-compliance obligations, Zinifly or its service providers may request:
We seek to limit access to sensitive verification information to persons and service providers that reasonably need it.
When you register for or attend an Event, we may process:
Market Owners are responsible for ensuring that information they request through custom registration fields is legally appropriate.
Depending on the feature used, we may process:
Users may upload or submit:
Publicly posted Content may be visible to other Users or the general public.
Do not submit information you do not want disclosed publicly into fields clearly designated as public.
We may collect information contained in communications with Zinifly, including:
Where permitted by law and disclosed at the time, customer-support calls or other communications may be recorded or monitored for quality, security, training, or compliance purposes.
When you access the Platform, we may automatically collect information such as:
We may collect information about your interactions with the Platform, including:
We and our service providers may use:
Additional information is provided in our Cookie Policy.
We may infer approximate location from an IP address or information supplied by you.
We do not intentionally collect precise GPS location unless a specific Platform feature requires it and appropriate notice or permission is provided.
We may derive limited information from other information we collect, such as:
We do not use solely automated processing to make decisions producing legal or similarly significant effects about individuals unless separately disclosed and permitted by applicable law.
We may obtain personal information from:
For example, when you:
Market Owners may provide information concerning:
Vendors may provide information relating to:
We may receive transaction status, identifiers, fraud information, payout information, and other payment-related information from Payment Processors.
Hosting, analytics, communications, identity-verification, fraud-prevention, mapping, security, and other providers may provide information to us.
We may obtain business-related information from publicly available sources where legally permitted.
We collect technical, device, usage, cookie, and interaction information automatically when you use the Platform.
We may use personal information for the following purposes.
Including to:
Including to:
Including to:
Including to:
Including to:
Including to:
Where legally required, we will obtain consent before using information for materially different purposes.
We may communicate with you about:
Where legally permitted, we may use contact information and engagement information to:
You may opt out of marketing email communications at any time using the unsubscribe mechanism in the message.
Marketing SMS messages, where used, are subject to additional consent requirements.
We may use information to understand:
Where permitted by applicable law and your privacy choices, Zinifly or third parties may use certain online identifiers and Internet activity information for:
Some disclosures for advertising may be considered a “sale,” “sharing,” or processing for “targeted advertising” under certain U.S. state privacy laws even when no money is exchanged.
See Section 15 — Sale, Sharing and Targeted Advertising.
We may process information to:
We may use information as reasonably necessary to evaluate, negotiate, or complete:
Where GDPR, UK GDPR, or another law requiring a lawful basis applies, we process personal information under one or more of the following bases.
Processing may be necessary to:
We may process information for legitimate business interests such as:
provided those interests are not overridden by applicable privacy rights.
We may rely on consent for activities such as:
You may withdraw consent at any time.
Withdrawal does not affect processing lawfully performed before withdrawal.
We may process information where necessary to comply with:
Where permitted, processing may be necessary to establish, exercise, or defend legal claims or protect the rights and safety of Users and others.
We may disclose personal information as described below.
We do not sell personal information for money in the conventional sense.
Certain advertising disclosures, however, may constitute a statutory “sale” or “sharing” under some state privacy laws.
We may disclose information to a Market Owner when necessary to administer its Marketplace, including information concerning:
When you purchase a Vendor's product or service, we may provide the Vendor with information needed to fulfill the Transaction, such as:
We may disclose information to:
as necessary to facilitate payments, payouts, refunds, chargebacks, verification, fraud prevention, and compliance.
We may disclose information to providers supporting:
These providers are permitted to process information subject to applicable contractual and legal requirements.
Where enabled and permitted, we may disclose identifiers, device information, cookie identifiers, and Internet activity information to analytics, measurement, and advertising providers.
Depending on applicable law and how such providers use the information, these disclosures may constitute:
See Sections 14 and 15.
We may disclose information to:
subject to appropriate confidentiality obligations.
We may disclose information where we reasonably believe disclosure is:
Where legally permitted and appropriate, Zinifly may scrutinize governmental requests and object to requests that appear invalid or overly broad.
Where permitted or required by law, Zinifly may provide information concerning:
to appropriate authorities or organizations.
Personal information may be disclosed as part of:
We may disclose information when you direct us to do so or provide legally valid consent.
Certain parts of the Platform are designed to be public.
For example, a Vendor may choose to publish:
Community Board posts, comments, public Marketplace pages, blog content, product listings, and other public Content may be accessible by:
Once information is made public, Zinifly cannot control how every independent third party may copy or use it.
Users should not publish sensitive personal information in publicly visible areas.
When Zinifly processes personal information on behalf of a Market Owner, the Market Owner generally controls:
For example, a Market Owner may create custom fields requesting information from Vendors or Event registrants.
Zinifly does not necessarily determine the purpose of those fields.
If you want to exercise privacy rights concerning information controlled by a Market Owner, you should contact that Market Owner.
You may also contact Zinifly, and where appropriate we may forward or assist with your request.
Payment information is generally processed by third-party Payment Processors.
Zinifly may receive information such as:
We do not intentionally store full payment-card security codes.
Payment Processors may independently collect information directly from Users.
Their privacy policies apply to their independent processing.
Certain Sellers may be required to provide information for:
This information may be processed by Zinifly or specialist verification providers.
Where law requires marketplace operators to disclose certain Seller information to consumers, Zinifly may make the legally required disclosures.
We may send communications reasonably necessary for:
You generally cannot opt out of communications that are necessary to provide a service you requested or maintain account security.
You may opt out of Zinifly marketing email by:
Opting out of marketing does not prevent transactional communications.
If you consent to receive applicable SMS communications, message and data rates may apply.
Where supported, you may reply:
STOP to opt out.
You may reply:
HELP for assistance.
Other legally recognized revocation methods may also be honored.
Consent to receive marketing SMS is not a condition of purchasing Zinifly services where prohibited by law.
Market Owners may independently communicate with their Vendors, customers, or attendees through Zinifly.
Those communications may be sent on the Market Owner's behalf rather than Zinifly's.
Contact the applicable Market Owner regarding its independent marketing practices.
Where applicable law requires Zinifly to recognize a qualifying browser-based universal opt-out preference signal, including Global Privacy Control (“GPC”), we will process the signal as an opt-out request for the legally applicable purposes.
Depending on applicable law, this may include opting out of:
Where required by law, Zinifly will provide a reasonable indication that a recognized opt-out preference signal has been honored.
A browser signal generally applies to the browser or device sending the signal unless Zinifly can associate the preference with an authenticated account as permitted or required by law.
Some browsers provide a “Do Not Track” or “DNT” signal for which no universally accepted industry standard exists.
Zinifly does not necessarily respond to legacy DNT signals unless legally required.
We do, however, honor legally recognized universal opt-out mechanisms where applicable.
Third-party analytics, advertising, and similar providers may collect information regarding your online activity over time and across websites or online services where their technologies are enabled.
Your ability to limit this activity is described in this Policy and our Cookie Policy.
Zinifly does not sell personal information for monetary payment in the conventional sense.
However, some U.S. privacy statutes define “sale” or “sharing” broadly.
For example, disclosure of online identifiers or Internet activity to an advertising provider in exchange for advertising, analytics, measurement, or other value may qualify as a sale, sharing, or targeted advertising under applicable law.
Accordingly, where applicable, you may have the right to opt out of:
You may exercise applicable rights by:
Zinifly does not knowingly sell or share the personal information of individuals under sixteen (16) in circumstances requiring affirmative authorization under applicable law.
Depending on how the Platform is used, Zinifly or its service providers may process limited information considered “sensitive” under certain laws, such as:
Zinifly seeks to use sensitive personal information only where reasonably necessary for purposes such as:
Zinifly does not use sensitive personal information to infer characteristics about individuals for unrelated purposes unless separately disclosed and legally permitted.
Where consent is required to process sensitive personal information, we or the responsible Market Owner will be responsible for obtaining the required consent.
Where applicable law provides a right to limit certain uses of sensitive personal information, Zinifly will honor that right when legally required.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal, accounting, security, fraud-prevention, backup, and contractual requirements.
Retention periods vary according to the type of information and purpose.
Factors considered include:
Typical practices may include:
Generally retained while an account remains active and for a reasonable period afterward.
Generally retained while necessary to provide services to the applicable Market Owner and during applicable post-termination export or retention periods.
May be retained for several years where reasonably necessary for:
May be retained as reasonably necessary for support, security, business records, and dispute resolution.
May be retained for periods appropriate to security, analytics, troubleshooting, and product improvement.
Information subject to litigation, investigation, regulatory inquiry, legal hold, or other preservation obligation may be retained until the applicable matter is resolved.
Information deleted from active systems may temporarily remain in backups until overwritten or deleted through ordinary backup cycles.
We may retain deidentified or aggregated information where legally permitted.
Zinifly uses administrative, technical, and organizational safeguards intended to protect personal information against risks such as:
Depending on the system and information involved, safeguards may include:
No Internet transmission, software platform, cloud service, or information-storage system is completely secure.
Accordingly, Zinifly cannot guarantee that security incidents will never occur.
Users are responsible for protecting their own login credentials, devices, administrator permissions, and account access.
If you believe your account or personal information has been compromised, contact us promptly at:
If that email address is not implemented before publication, security reports should be directed to:
If Zinifly becomes aware of a security incident affecting personal information, we will investigate and respond as appropriate.
Where applicable law requires notification to:
Zinifly will provide legally required notifications in accordance with applicable requirements.
Where Zinifly acts as a processor or service provider for a Market Owner, Zinifly may notify the Market Owner so the Market Owner can fulfill its own obligations.
Zinifly's business-account functionality is not directed to children under thirteen (13).
Children under thirteen may not independently create Zinifly accounts or directly provide personal information to Zinifly unless Zinifly has expressly implemented an appropriate legally compliant workflow.
Certain Events may involve minors.
A parent, legal guardian, or authorized Market Owner may provide limited information concerning minors where legally permitted.
Market Owners are responsible for determining whether parental notices, consents, releases, supervision, or other safeguards are required for their Event or activity.
If Zinifly learns that it has directly collected personal information from a child under thirteen in circumstances requiring parental consent and such consent was not obtained, we will take appropriate steps consistent with applicable law, which may include deletion.
Parents or guardians who believe a child has improperly provided personal information may contact:
Zinifly does not knowingly use children's personal information for targeted advertising in violation of applicable law.
Zinifly is based in the United States.
Personal information may be processed in the United States and other countries where Zinifly or its service providers operate.
These countries may have privacy laws different from the laws in your jurisdiction.
Where applicable law requires safeguards for international transfers, Zinifly will use an appropriate lawful transfer mechanism.
Depending on the circumstances, such mechanisms may include:
You may contact privacy@zinifly.com for additional information regarding applicable transfer safeguards.
If GDPR or UK GDPR applies to Zinifly's processing of your personal information, you may have rights including:
These rights are subject to statutory conditions and exceptions.
Where Zinifly acts only as a processor for a Market Owner, the Market Owner may be responsible for responding to your request.
You may submit a request to:
You also have the right to lodge a complaint with the supervisory authority in the country where you reside, work, or believe an infringement occurred.
Depending on where you reside and whether an applicable privacy law applies to Zinifly's processing, you may have some or all of the following rights:
You may have the right to confirm whether Zinifly is processing your personal information.
You may have the right to obtain access to personal information we maintain about you.
You may have the right to correct inaccuracies in your personal information.
You may have the right to request deletion of certain personal information.
Exceptions may apply for information needed for:
You may have the right to obtain certain personal information in a portable and usable format.
Where applicable, you may opt out of legally defined sales of personal information.
Where applicable, you may opt out of processing of personal information for targeted advertising.
California residents may have the right to opt out of sharing personal information for cross-context behavioral advertising.
Residents of certain states may have the right to opt out of qualifying profiling used to make decisions producing legal or similarly significant effects.
Zinifly does not currently use solely automated processing to make such decisions about Consumers unless separately disclosed.
Certain states provide rights concerning sensitive data, including a right to consent to or limit certain processing.
Zinifly will not unlawfully discriminate against you because you exercised an applicable privacy right.
Where permitted by applicable law, an authorized agent may submit certain requests on your behalf.
We may require proof of the agent's authority and may separately verify your identity.
If Zinifly denies a privacy-rights request and applicable state law provides a right to appeal, you may appeal the decision by emailing:
Use the subject line:
PRIVACY REQUEST APPEAL
Include sufficient information to identify the original request.
We will review the appeal and respond within the time required by applicable law.
Where applicable law provides a right to contact a state Attorney General or other regulator following an unsuccessful appeal, our response will provide appropriate information.
You may submit a privacy request through one or more of the following methods:
https://zinifly.com/privacy-request
(615) 561-7007
Where required, a Your Privacy Choices link will also be provided on the Platform for applicable sale, sharing, or targeted-advertising opt-outs.
We may request information reasonably necessary to:
We will not require more information than reasonably necessary to verify or fulfill the request.
Where permitted, requests may be denied or limited if:
We will respond within the period required by applicable law and may use an authorized extension where permitted.
This Section supplements the remainder of this Privacy Policy for California residents where the California Consumer Privacy Act, as amended (“CCPA”), applies.
During the preceding twelve (12) months, Zinifly may have collected the following categories of personal information, depending on the User and Platform features used:
| Category | Examples |
|---|---|
| Identifiers | Name, username, email, telephone number, postal address, account ID, IP address |
| California Customer Records information | Contact details and certain financial or business information |
| Commercial information | Purchases, subscriptions, tickets, transaction history, Vendor bookings |
| Internet or electronic network activity | Browsing activity, Platform interactions, session activity, device information |
| Geolocation information | Approximate location derived from IP address |
| Professional or employment-related information | Business name, job title, professional or Vendor information |
| Audio, electronic, visual or similar information | Uploaded photographs, videos, profile images, support recordings where applicable |
| Inferences | Limited preferences, engagement, fraud-risk, or service-interest information derived from other data |
| Sensitive personal information | Account credentials and, where applicable, financial, tax, identity-verification, or precise-location information |
The specific categories collected from a particular person depend on their interaction with Zinifly.
We may collect these categories from:
We may use these categories for:
During the preceding twelve (12) months, Zinifly may have disclosed applicable categories of personal information for business purposes to:
The category disclosed depends on the services provided.
Zinifly does not sell personal information in exchange for money in the conventional sense.
However, when advertising or marketing technologies are enabled, certain disclosures of:
to advertising or analytics providers may constitute “sale” or “sharing” under the CCPA.
California Consumers may opt out using:
Your Privacy Choices
or by using a qualifying opt-out preference signal such as GPC.
Zinifly does not knowingly sell or share the personal information of Consumers under sixteen (16) without the authorization required by applicable law.
Zinifly may process limited sensitive personal information for purposes such as:
We do not use sensitive personal information to infer characteristics about California Consumers for unrelated purposes unless separately disclosed.
Where our use of sensitive personal information triggers a statutory right to limit, California Consumers may exercise that right through the methods described in this Policy.
Subject to applicable exceptions, California Consumers may have the right to:
Where required by the CCPA, Zinifly treats a qualifying opt-out preference signal as a request to opt out of sale and sharing for the browser or device from which it is sent.
Where required by applicable CCPA regulations, the Platform will provide a reasonable means for the Consumer to confirm that the opt-out preference has been honored.
California Consumers may use an authorized agent as permitted by law.
We may request written authorization and independently verify the Consumer where permitted.
Zinifly does not currently offer Consumers a financial incentive in exchange for personal information that requires a CCPA Notice of Financial Incentive unless a separate notice is provided.
If such a program is introduced, Zinifly will provide the disclosures and choices required by applicable law.
Where the Tennessee Information Protection Act applies, Tennessee Consumers may have rights including:
Requests and appeals may be submitted using the methods described in Sections 23 and 24.
Residents of other U.S. states may have similar or additional rights under applicable comprehensive privacy laws.
Rather than requiring Users to identify a particular statute, Zinifly will evaluate privacy requests based on:
Where applicable, rights may include:
Zinifly may create aggregated or deidentified information that cannot reasonably be linked to an identified or identifiable individual.
We may use such information for:
Where required by law, Zinifly will maintain deidentified information in deidentified form and will not attempt to reidentify it except for legally permitted purposes such as evaluating whether deidentification measures are effective.
The Platform may contain links to or integrations with third-party services.
Examples may include:
If you leave the Zinifly Platform or interact directly with an independent third party, that party's privacy policy applies to its processing.
Zinifly is not responsible for independent third-party privacy practices.
If Zinifly is involved in a:
personal information may be reviewed, transferred, or disclosed as part of that transaction.
Where required by law, affected individuals will receive appropriate notice of material changes to the handling of their personal information.
We may update this Privacy Policy periodically to reflect changes in:
When we update the Policy, we will change the Last Updated date.
For material changes, we may provide additional notice through:
Where applicable law requires consent to a change in processing, we will obtain such consent.
We encourage Users to periodically review this Privacy Policy.
Questions concerning this Privacy Policy or Zinifly's privacy practices may be directed to:
Zinifly, Inc.
Wilson County, Tennessee, USA
Privacy Email: privacy@zinifly.com
Telephone: (615) 561-7007
Mailing Address:
210 Old Laguardo Rd. Lebanon, TN 37087
Privacy requests may also be submitted through:
https://zinifly.com/privacy-request
For applicable sale, sharing, or targeted-advertising choices:
For privacy and data-protection inquiries:
If Zinifly appoints a Data Protection Officer, EU representative, UK representative, or other legally required representative in the future, the applicable contact information will be published here.
This Privacy Policy describes Zinifly's privacy practices.
It does not create contractual rights beyond those provided by applicable law or Zinifly's Terms of Service.
Nothing in this Privacy Policy is intended to waive or restrict any privacy right that cannot legally be waived or restricted.
SOCIAL MEDIA AND THIRD-PARTY PLATFORMS
If you interact with Zinifly through social media or another third-party platform, we may receive information according to:
Information you provide directly to the third party remains subject to that party's privacy practices.